MTN MobileMoney Fintech Limited has transformed the mobile money landscape in Ghana. The company recorded a revenue of GH¢6.0 billion in its 2025 full-year results. This marks a significant achievement for the standalone entity, which completed its separation from MTN Group in late 2025.
Advanced services, including lending, contributed to this growth. Revenue from these services rose 55.9 percent to GH¢2.0 billion. The increase reflects a growing demand for financial solutions among consumers. MobileMoney now boasts 19.3 million active users, indicating widespread adoption.
Yet, the company faces challenges. Approximately 40 percent of MTN mobile loan borrowers repay their loans in full, while around five percent fail to repay entirely. Shaibu Haruna, CEO of MobileMoney Fintech Limited, emphasized the need for a stricter repayment framework. “We need to get into a framework where you default in one environment and then you are locked out of the entire financial ecosystem,” he stated.
The regulatory environment also poses hurdles. The Bank of Ghana requires mobile money operators to be independently licensed and governed. This requirement aims to ensure compliance and protect consumers. However, it has led to complications for MobileMoney Fintech Limited as it navigates these regulations.
Recently, the company suspended approximately 9,000 merchant accounts due to non-compliance issues. It is currently in dialogue with agent associations to address these concerns. Haruna noted that “agents are not being replaced; they’re being repurposed,” highlighting a shift in strategy rather than outright removal of agents.
Mobile money services were launched in Ghana back in 2012. Initially, they served around 350,000 users. Over the years, the sector has evolved significantly, becoming a critical component of Ghana’s financial ecosystem.
Despite its successes, uncertainties remain regarding future developments in this rapidly changing landscape. Details remain unconfirmed about how ongoing regulatory changes will impact MobileMoney’s operations.
As MobileMoney Fintech Limited continues to grow, it must balance expansion with compliance and user satisfaction—a challenge that could define its future success.
